Support

Pricing is based on size (L×W×H), wood species, finish, and any options (power grommets, engraving, etc.). Send rough dimensions and preferences and we’ll reply with a clear quote and timeline.

Made-to-order furniture usually takes 4–8 weeks. Cutting boards and coasters: 3–7 days. We’ll confirm your specific timeline in the quote.

Yes. Local delivery is available and quoted by address. Larger tables can ship by freight (white-glove available). Pickup from our workshop is free.

For custom builds we typically take a deposit when you approve the quote, and the balance is due before delivery/pickup. Your invoice will list the exact amounts and due dates.

Minor changes are usually fine within 48 hours of approval. Larger changes may affect price and timeline. Once materials are cut/finished, changes may not be possible.

Custom work is final sale, but workmanship is covered—if something we built fails under normal use, we’ll repair or replace it. Natural movement of solid wood (small seasonal gaps or hairline checks) is normal and not a defect.

Common choices: walnut, white oak, red oak, maple, and ash. Finishes: matte or satin oil/wax or hardwax finishes for a natural look; we’ll recommend the best finish for your use case.

Yes—small-batch anodizing for aluminum parts. Send the alloy (if known), part dimensions, quantity, and any color/finish goals. Turnaround depends on batch size and color.

Provide parts clean and free of oils/adhesives. Surface finish before anodizing (brushed, bead-blasted, polished) will affect the final look. We’ll advise best prep when quoting.

• Quotes are based on information provided and are valid for 30 days unless stated otherwise.
• Changes to scope, materials, or finish may affect price and lead time.

• Custom work typically requires a deposit at approval; balance is due before delivery/pickup.
• We accept common card payments and bank transfers; details appear on your invoice.
• Late payments may delay production or delivery.

• Minor changes are usually possible within 48 hours of approval.
• Once materials are cut/finished, changes or cancellations may not be possible and/or may incur fees.
• Work paused more than 14 days at your request may incur storage/hold costs.

• Lead times are estimates and begin after deposit & final approvals.
• Supply-chain issues, weather, or client delays can impact timelines.

• Local delivery is quoted by address. Freight options (including white-glove) available for large items.
• Pickup by appointment is free.
• Risk of loss transfers at handoff to you or the carrier. We’ll help file claims if damage occurs in transit.

• Please inspect items on arrival and report any issues within 24 hours (photos help).
• We’ll repair/replace workmanship defects discovered under normal use.

• Custom items are made to your specifications and are final sale.
• If there’s a workmanship issue, we’ll make it right per our warranty.

• Workmanship is covered under normal residential use. Contact us with photos and order info.
• Natural wood movement (seasonal gaps, minor checks) is expected and not a defect.

• Wood is natural—grain and color vary piece to piece.
• For anodizing, color can vary by alloy/temper and geometry; batch parts together for best match.

• We’ll handle your parts with care. However, processing customer-supplied items carries risk; liability is limited to the service fee on that item.

• Use bulbs/loads within listed wattage and follow manufacturer guidance.
• Hire a qualified professional for hardwired installs.

• We may photograph work for our portfolio/socials. Let us know in writing if you need an exception.
• Client-provided art/logos should be cleared for use by the client.

We’re not liable for delays beyond our control (weather, strikes, carrier issues, supply disruptions, etc.).

Our liability is limited to the amount paid for the specific product/service in question.

These terms follow the laws of our operating state. Questions? Contact makdesigner123@gmail.com or (404) 388-5685.